TERMS & CONDITIONS




1. General Applicability 

1.1 Scope

• This policy applies to all direct bookings and third-party booking platforms unless otherwise agreed in writing. 

• If a third-party booking platform specifies a different policy, the hotel’s standard policy will apply unless the guest receives written confirmation stating otherwise. 

• The hotel is not responsible for errors, delays, or failures in the transmission of reservations made through third-party platforms. 


1.2 Guest Responsibility

• Guests are responsible for verifying their reservation details with both the hotel and the third-party platform provider to ensure accuracy. 

• The hotel is not liable for any discrepancies, miscommunications, or unreceived reservations resulting from third-party booking errors. 

• If the hotel does not receive a reservation from a third-party platform, the guest must resolve the matter directly with the third-party provider.


2. Reservation Policy

2.1 Booking Confirmation:

• A valid credit card is required to confirm all reservations.

• Guests will receive emails from the Hotel’s official email address: Lodge-admin@bestwesteco.com, including: 

o A reservation receipt email.

o A booking confirmation email.

o An email with the Guest Portal link for online registration (Pre-check-in).

o An email with the door codes and other important information

• If a guest does not receive a confirmation email from the Hotel within 48 hours of booking, they should check their spam/junk folder and contact the Hotel immediately to ensure that their reservation has been received.

• Guests are responsible for ensuring the accuracy of their provided email. The hotel is not liable for missed communications due to incorrect details.


2.2. Non-Refundable Deposit Requirement:

• A non-refundable US$50 processing fee is required to confirm the reservation.

• If the reservation is not canceled, this US$50 fee will be deducted from the total room cost at check-in.


3. Registration Requirement

• Guest Portal registration is mandatory for all guests, including those booking through third-party platforms. 


4. Payment Policy

4.1 Balance Payment Terms

• The full remaining balance is due 14 days before check-in and must be paid no later than check-in, with a card present (physical card) to minimize chargeback risks. 

• The hotel reserves the right to collect full payment earlier, at its discretion.

• If a guest wishes to use a different credit card at check-in, the full amount will be charged to the new card, and the original charge will be refunded to the initial card.


4.2. Pre-Authorization Holds

• A pre-authorization hold of 25% of the total booking amount will be placed 7 days before check-in to verify available funds and reduce chargeback risks. 

• Upon check-in, an additional authorization hold of $150 per stay will be placed on the guest’s credit card for potential incidental charges, damages, or unpaid fees. 

• If no additional charges occur, the hold will be released within 7-14 business days after check-out, subject to the guest's bank processing time. 

• The hotel reserves the right to adjust the pre-authorization hold time and amount based on the booking value and seasonality.


4.3 Last-Minute Bookings (Within 14 Days of Check-In)

• Full payment is required at the time of booking.


4.4 Accepted Payment Methods:

• Visa, MasterCard, and Maestro.

• Cash, checks, and wire transfers are NOT accepted.


4.5 Authorization to Charge the Credit Card on File 

By providing credit card details, the guest expressly authorizes Best West Eco Lodge & Leisure to charge the card for:

• The non-refundable deposit at the time of booking.

• The remaining balance due as per the payment terms outlined.

• Applicable cancellation fees in accordance with the cancellation policy.

• Additional fees or charges incurred during the stay (e.g., damages, incidentals). 

• And for the pre-authorization holds as outlined.


4.6 Card Present Payment Requirements

At check-in, the physical credit card will be charged for the full reservation amount, including any deposits or prepayments already collected.


5. Cancellation Policy

5.1 General Terms

• By making a reservation, the guest acknowledges and agrees to the cancellation terms outlined below.

• The hotel reserves the right to charge the credit card provided at booking for applicable cancellation fees.

• If payment cannot be successfully processed, the guest remains liable for the outstanding balance and must provide an alternative payment method.


5.2 Tiered Cancellation Fees

a. Up to 30 Days Before Check-In:

• Free cancellation, but the US$50 non-refundable processing fee will be charged.

• If the reservation is not canceled, this US$50 will be deducted from the total room cost at check-in.

b. 14 to 29 Days Before Check-In:

• A 50% cancellation fee applies to the total booking amount.

c. 8 to 13 Days Before Check-In:

• A 75% cancellation fee applies to the total booking amount.

d. 7 Days or Less Before Check-In:

• A 100% cancellation fee applies.

• No-shows or same-day cancellations are charged 100% of the total booking amount.


5.3 Non-Refundable Rate

• Reservations made under a non-refundable rate require full payment at booking and are not eligible for refunds, modifications, or date changes.


6. Refund Policy

6.1 Refund Processing 

a. Refunds for eligible cancellations will be processed within 7-14 business days.

b. The time for funds to appear in the guest’s account depends on their bank or payment provider.


6.2 Refunds for Card Present Payments

a. If the guest pays with a different card at check-in, the original charge will be refunded to the initial card.

b. Refunds will only be processed to the original payment method—no exceptions.


7. Special Circumstances & Additional Terms

7.1 Travel Insurance Recommendation

• Guests are strongly encouraged to purchase travel insurance to cover unexpected cancellations, delays or disruptions.


7.2 Reservation Modifications

• Changes are subject to availability and may incur additional charges.

• Modification requests must be sent to Lodge-admin@bestwesteco.com at least 48 hours before the requested change takes effect and no later than 14 days before check-in. 

• Modifications are subject to hotel approval and require written confirmation.


7.3. Fraud Prevention & Chargeback Protection

• The hotel reserves the right to cancel any reservation suspected of fraud or payment misuse.

• In case of chargeback disputes, the hotel will provide documentation proving the legitimacy of the charge, including signed agreements and cancellation terms.


7.4 No-Show Policy

• Failure to check in on the scheduled arrival date is considered a no-show, and the full booking will be charged.


8. Guest’s Acknowledgment and Agreement

By confirming a reservation and providing payment details, the guest acknowledges and agrees to Best West Eco Lodge & Leisure’s Reservation, Payment, Cancellation and Refund Policy, which applies to both direct bookings and third-party bookings unless otherwise agreed.



Last revised and effective date: February 24, 2025 

1. General Provisions
These Terms& Conditions apply to all bookings made at the hotel, including direct and third-party bookings. By making a reservation, guests agree to abide by these Terms & Conditions. 

2.Definitions

  • Hotel: Best West Eco Lodge & Leisure, Westpunt Kaya F #59, Curacao.
  • Primary Guest: The individual responsible for the reservation, including payment and compliance with these Terms & Conditions. The Primary Guest is also responsible for ensuring that all additional guests comply with the Hotel’s policies.
  • Guest: Any individual staying at the Hotel, including additional guests accompanying the Primary Guest.
  • Hotel Agreement: The Confirmation email, these Terms & Conditions, and the Reservation, Payment, Cancellation, and Refund Policy form the legally binding contract between the Guest and the Hotel.
  • Booking Details: Information about the reservation, including dates, room type, rates, and guest details.
  • Services: All lodging, amenities, and facilities provided by the Hotel.
  • Minimum Age: The Primary Guest must be at least 23 years old.
  • Underaged Guests: Guests under 18 years old must be accompanied by a parent, legal guardian, or authorized adult.
  • Guest Portal: A secure digital platform provided by the Hotel for accessing property guidelines, completing the required online registration, and reviewing relevant booking and stay details. The Hotel will send access to the Guest Portal via email after the reservation is confirmed.

 3.Reservations and Payment Terms
a. Eligibility

  • The Primary Guest must be at least 23 years old. Proof of age is required via photo ID and a selfie during the online registration process.

b. Confirmation

  • Reservations are confirmed only after the credit card is verified and a non-refundable processing fee of US$50 is charged. A confirmation email will be sent from the hotel's official email address.

c. Registration
A valid reservation requires the completion of online registration, including:

  1. The Primary Guest’s full name, date of birth, and valid credit card.
  2. Completion of the Guest Portal registration form, including valid identification and selfie verification.
  3. Registration of all additional guests.

d. Balance Payment

  1. The full remaining balance is due 14 days before check-in and must be paid no later than check-in, with a card present (physical card) to minimize chargeback risks.
  2. The hotel reserves the right to collect full payment earlier, at its discretion.
  3. If a guest wishes to use a different credit card at check-in, the full amount will be charged to the new card, and the original charge will be refunded to the initial card.

e. Authorization Holds for Additional Charges

  • The Hotel may place an additional authorization hold on the guest’s credit card after check-in for potential incidental charges, damages, or unpaid balances.
  • The amount of the hold will be determined at the Hotel’s discretion and released after the guest's stay, provided no additional charges are incurred.
  • If additional charges are applied, the guest will be notified, and the amount will be deducted from the authorized hold before release.

f. High-Season Reservations

  • Additional policies may apply for holidays, high season, or group bookings.

 4.Cancellation and Refund Terms
For full details, refer to the Hotel’s Reservation, Payment, Cancellation, and Refund Policy. Below are key points:
a.Cancellations

  1. Cancellations made 90+ days before check-in are eligible for a full refund, minus the US$50 non-refundable processing fee.
  2. Cancellation fees increase as check-in approaches, with 100% of the booking amount charged for cancellations made less than 7 days before check-in or for no-shows.
  3. To secure the reservation and mitigate last-minute cancellations or chargeback disputes, the Hotel will place a pre-authorization hold of 25% of the total booking amount (or the equivalent in the local currency) on the guest’s credit card before arrival.

b. Non-refundable Processing Fee

  • A non-refundable US$50 processing fee is required at the time of booking.

c. Balance Payment

  1. The full remaining balance is due 14 days before check-in and must be paid no later than check-in, with a card present (physical card) to minimize chargeback risks.
  2. The hotel reserves the right to collect full payment earlier, at its discretion.
  3. If a guest wishes to use a different credit card at check-in, the full amount will be charged to the new card, and the original charge will be refunded to the initial card.

d. Refunds

  • Refunds for eligible cancellations are processed only to the original payment method per the refund policy.

e. Non-Refundable Rates

  • Require full prepayment and do not qualify for refunds, modifications, or date changes.

f. Travel Insurance Recommendation

  • We strongly recommend purchasing travel insurance to protect against unexpected cancellations or travel disruptions.

 5. Rates, Taxes, and Payment

  • Rates: Prices are per night, per accommodation, and may vary by season or event. Confirmed bookings honor the rate at the time of reservation.
  • Taxes: A 7% tax applies to all bookings.
  • Currency: Rates are listed in USD. Payments are accepted via major credit cards.
  • Failure to Pay: Reservations may be canceled if payment requirements are not met.

 6.Occupancy and Accommodations
a. Maximum Occupancy

  • Studios: 2 adults.
  • Suites: 2 adults; up to 2 additional guests (adults or children) for an extra fee of US$15 per guest per night.

b. Exceeding Occupancy

  • Unauthorized additional guests may result in cancellation or termination of stay without a refund.

 7. Guest Responsibilities

  • Property Care: Guests are responsible for damages or losses incurred during their stay. A digital Room Inventory Checklist is available in the Guest Portal. Any pre-existing issues must be reported upon check-in.
  • Safety & Security: Guests must follow all posted guidelines and secure their accommodation.
  • No Smoking: Strictly prohibited. Violation incurs a US$300 fine per night.
  • No Pets: Unauthorized pets incur a minimum fee of US$250 and may result in immediate removal.

 8. Amenities and Services

  • Wi-Fi: Complimentary but not guaranteed.
  • Pool and Sea Access: No lifeguard on duty; swim at your own risk.
  • Parking: Subject to availability with maximum of one vehicle per accommodation, at guests’ own risk.
  • Voltage: 220V (European-style); guests must bring necessary adapters.

 9. Privacy and Security

  • Data Collection: Personal data is handled per the Hotel’s Privacy Policy.
  • Surveillance: Security cameras monitor common areas.
  • Room Privacy: Guest information is kept confidential unless required by law.

 10. Modifications to Terms

  • The Hotel reserves the right to update these Terms and Conditions. Changes take effect immediately upon posting on the Hotel’s website or notifying guests.

 11.Governing Law

  • These Terms and Conditions are governed by the laws of Curacao. Any disputes will be resolved in Curacao courts.

 12. Guest Acknowledgement
By making a reservation and using the Hotel’s services, guests confirm they have read, understood, and agreed to these Terms and Conditions, which applies to both direct bookings and third-party bookings unless otherwise agreed.